1. Ledgr subscriptions
- 7-day refund window: If you subscribed to an Individual, CA Firm, or Enterprise plan and have not used the paid features (reconciliation runs, PDF/Excel downloads), you may request a full refund within 7 days of purchase.
- After 7 days: No refunds are issued for subscription fees already paid. You retain access until the end of your billing period.
- Cancellation: You can cancel your subscription at any time from Settings. Cancellation takes effect at the end of the current billing period — no partial refunds.
2. ITR / GST filing services
- Before filing: Full refund if you cancel before your return has been filed with the Income Tax / GST portal.
- After filing: No refund once the return has been filed. Filing is irreversible.
- Errors by RushTax: If a filing error is attributable to RushTax (not to incorrect information provided by you), we will file a rectification at no additional charge.
3. How to request a refund
Email hello@rushtax.app with subject line “Refund Request — [your email]”. Include your order ID or subscription details. We process refunds within 5–7 business days.
4. Payment processor
Payments are processed by Razorpay. Refunds are credited to the original payment method. Processing time depends on your bank (typically 3–7 business days after we initiate the refund).